Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: September 30, 2026

At Earth Kingdom, a brand operated by MCDANIEL PHARMACEUTICALS PRIVATE LIMITED, we are committed to delivering your orders safely, securely, and on time. We use reliable logistics and delivery partners, including Delhivery, to process and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive shipping confirmation and tracking details through your registered contact information.

  • Processing time may be slightly longer during sales, festive periods, promotional events, or periods of unusually high order volume.

2. Shipping & Delivery

Earth Kingdom currently offers delivery across serviceable locations in India through our logistics partners.

Orders are shipped through Delhivery and other applicable logistics services based on the delivery location, product, availability, and serviceability.

Estimated delivery time is generally:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote or Non-Serviceable Areas: Delivery may require additional time

The estimated delivery period begins after the order has been processed and handed over to the delivery partner.

Please note that delivery timelines are estimates and may vary due to weather conditions, transportation delays, public holidays, local restrictions, incorrect/incomplete addresses, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on:

  • Delivery location

  • Order weight and dimensions

  • Delivery service availability

  • Order value

  • Applicable shipping promotions

If free shipping is available for a particular order or promotion, the applicable offer will be displayed on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information.

You can use the tracking information provided by us to check the status of your shipment through the applicable delivery partner.

If your tracking information has not been updated for an extended period, please contact our support team at:

Email: care@earthkingdom.in
Phone: 8889948388

Please mention your Order Number when contacting us so that we can assist you faster.

5. Delivery Attempts

Our delivery partner will make delivery attempts at the address provided during checkout.

Please make sure that:

  • Your shipping address is complete and accurate.

  • Your phone number is active and reachable.

  • Someone is available to receive the package when required.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the phone number is unreachable, or delivery cannot be completed for another customer-related reason, the delivery partner may make another attempt or return the shipment to us.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

MCDANIEL PHARMACEUTICALS PRIVATE LIMITED, operating under the Earth Kingdom brand, will not be responsible for delays or failed deliveries caused by:

  • Incorrect house/building number

  • Incorrect PIN code

  • Missing apartment/flat number

  • Incorrect street or locality

  • Incorrect phone number

  • Incomplete address

  • Any other incorrect information provided by the customer

If you notice an address error shortly after placing your order, please contact us immediately at care@earthkingdom.in or 8889948388.

We will try to assist you, but changes may not be possible once the order has been processed or dispatched.

7. Delayed Deliveries

Although we work with reliable delivery partners, unforeseen circumstances can occasionally cause delays.

Possible reasons include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • High shipment volumes

  • Operational issues with the courier

  • Incorrect or incomplete customer information

  • Remote-location delivery constraints

In such situations, we appreciate your patience while the shipment is being delivered.

8. Delivery to Remote Locations

Some PIN codes may have limited or no courier service.

If your delivery location is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancellation/refund where applicable.

The availability of delivery services is determined by our logistics partners and may change from time to time.

9. Cash on Delivery (COD)

Where Cash on Delivery is available, the COD option will be displayed during checkout.

COD availability may depend on:

  • Delivery PIN code

  • Order value

  • Product availability

  • Courier serviceability

  • Other applicable delivery restrictions

If COD is not available for your location or order, you will be able to select from the available payment options shown during checkout.

10. Damaged or Tampered Package

We take reasonable care to ensure that orders are properly packed before dispatch.

At the time of delivery, customers are advised to check the outer package for any visible signs of:

  • Damage

  • Leakage

  • Tampering

  • Open or broken packaging

If the package appears seriously damaged or tampered with, please contact us as soon as possible and provide photographs or other relevant details.

Please do not discard the packaging until the issue has been reviewed.

11. Missing or Incorrect Products

If you receive an incorrect, incomplete, or missing product, please contact our customer support team as soon as possible.

Please provide:

  • Order number

  • Product details

  • Description of the issue

  • Clear photographs of the package and product, where applicable

Our team will review the matter and provide the appropriate resolution according to our applicable return/replacement policy.

12. Undelivered or Returned Shipments

If an order is returned to Earth Kingdom by the delivery partner because of reasons such as:

  • Customer unavailable

  • Incorrect address

  • Incorrect PIN code

  • Customer refused delivery

  • Multiple unsuccessful delivery attempts

  • Customer unreachable

we may contact the customer regarding the next steps.

Additional shipping charges may apply if a shipment needs to be dispatched again due to incorrect information or customer-related delivery failure.

13. Delivery Confirmation

An order will generally be considered delivered once the logistics partner records successful delivery at the address provided by the customer.

For certain orders, the delivery partner may require verification such as an OTP, signature, or other confirmation.

14. Changes to Shipping Policy

MCDANIEL PHARMACEUTICALS PRIVATE LIMITED reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the updated date.

We recommend checking this page periodically for the latest information.

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Earth Kingdom
Operated by: MCDANIEL PHARMACEUTICALS PRIVATE LIMITED

Email: care@earthkingdom.in
Phone: 8889948388
Address: By-1504, Rosa Gardenia, Behind Hypercity, Mumbai – 400625, India

Customer Support Hours:
Monday – Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 4:00 PM

We are happy to help you with your order and delivery-related questions.

Thank you for choosing Earth Kingdom.